Refund policy

Returns & Exchanges
Cares has a 30 day exchange policy from when you receive your order. If you feel another size or style would work better for you we are always happy to help and accommodate! Just send an email to (please provide the order number in your email) and we'll let you know what the next steps are.
Please note, any underwear for return or exchange must be unworn, unwashed and in its original condition. We highly recommend trying on your new undies (with a personal base layer on underneath) as soon as possible after receiving your order to ensure they fit before going into your cycle.
For any cancelled or refunded orders, there will be a 5% cancellation fee deducted from the refund amount.
All sale items are final sale. This does not include discounts from coupon codes.
Bras, Tops
You can return or exchange all Cares Bras & Tops within 30 days of delivery. If you find the fit still isn’t right, message us and we’ll help you exchange them for the right size. Items must be unworn & in original condition.
We know it can be hard to find the right fit the first try, so you may exchange them for another size, style, or store credit as long as they’re unused. We suggest trying them on over your own base layer, before washing or using them, to make sure they’ll work perfectly for you!
These items are not eligible for refund or exchange:
Gifts with Purchase
Any Shipping Fees
E-gift Cards
Items purchased by third party sellers
5% order processing fee
All Sale Items with a 15% or greater discount
All Bruised Peach items
Discontinued styles or samples
For anything else, email us at and we'll get right on it!
Return Shipping
For Canadian and US customers, shipping to Cares to complete an exchange is the responsibility of the customer. Cares will provide complimentary shipping to send out the exchange pair(s) only.
For international customers, both the shipping cost to and from Cares is the responsibility of the customer.
Sales Tax
Cares is proud to be the first leak proof underwear company to be *FULLY TAX FREE! Officially classified in Canada as a "medical device", it allows us to remove any sales tax on our underwear.
*applies to leak proof underwear only
If you have any concerns about size or fit, please don't hesitate to contact