Shipping policy

Shipping & Handling
 
Order Processing may take up to 1-7 business days. We have a very small team, so sometimes time may vary. We really appreciate your patience with us as we work on getting your order to you. Canada Post: Tracking numbers only work once your package has been picked up from our warehouse. Please allow tracking numbers 24-48 hours to update once your shipping confirmation email is received.
 
*Note: If the order is URGENT, please email us at hello@getcares.com with your order number. (i.e. #0000)*
 
Domestic (Canada & USA Only)
 
Cares offers standard shipping with free shipping over $95 CAD. Once shipped, it may take approximately 3-9 business days.*
We also offer Express shipping which will take approximately 1-2 business days once shipped.*
 
Cares will not be responsible for lost or stolen items.
 
International
 
Cares offers standard shipping (prices vary depending on region) with free shipping over $150 CAD. Once shipped, it may take approximately 6-10 business days depending on the destination countries' postal service.*
 
The customer will be responsible for all duties, customs and taxes that may accrue with international shipments.
 
Cares will not be responsible for lost or stolen items.
 
*Timing is not guaranteed due to possible weather events or public health measures that may cause delays.