faq

how it works

Yes, it aaaactually works! We stand behind our products 100%! As long as you pair the right protection level with your flow (i.e., Super protection on those first few heavy days) you can wear our undies up to 12 hours worry free!

Make sure to rinse the underwear immediately after you use them, if you can't put them in the washing machine right away, let them hang dry, until you are ready to wash. Don't let them hang for more than 2-3 days before washing.

Flows are subjective! So, when trying out leak proof underwear for the first time, check your undies every hour to make sure that they are doing well. Have a look to see if the blood is consistently getting closer to the edge of the gusset. You may find out that you might need a higher or lower level of protection than expected!

Typically, you can feel the underwear reaching that point of getting ready to change. It's kind of an intuitive thing, just like pads!

We say that our undies can last up to 12 hours because that's a real number! Our underwear is lab-tested with blood at a consistent drip for a total of 8 hours (a workday.) The Ultra - Charlie was able to hold 120ml in 8 hours, and still could keep going!

You may also need to change them more frequently than 12 hours (especially on really heavy days) because our bodies sometimes offload a ton all at once.

You won't feel wet, the underwear doesn't get heavier, and nothing swells up. It literally just feels like wearing underwear! 

Everything gets absorbed and you feel dry and comfortable the whole time!  Our natural bamboo fabric is breathable, helps to prevent bacteria growth and locks in odour, so you'll feel dry & clean all day!

Our Ultra protection was made for you! If you have to change your other products (tampons, pads, cup) every 1.5-2hrs, then these will be life changing! They’re also great for Fibroids, PCOS, Endometriosis, or simply genetics!

Check out our Ultra protection options on our shop page!

While we initially developed our underwear specifically for periods, they are also great at preventing leaks of all kinds! Shop our Bladder Leak or Postpartum Needs collections for our recommended styles!

Yes! ALL of our underwear (other than the Light protection) have the leak proof layer going all the way up the back and the front, so you’re 100% covered!

products

We work as fast as possible to get our undies restocked ASAP.

Make sure to sign up for the restock notifications on each product page to be the first notified of your size back in stock, and/or sign up for our newsletter at the bottom of the page for production updates!

They are currently in development. Sign up for our newsletter to be the first notified of when they will drop!

All of our materials are OEKO-TEX Certified and tested safe. Our undies have always been and always will be PFAS undetectable! You can see the full breakdown on our Product Care and Materials page!

sizing

Some of our styles may fit a little big (particularly the plus sizes), but you can double check by going to our size chart here!

Our sizing is ALWAYS inclusive, so we offer sizes from XXS-XL & 1X-7X!

If you are looking at our thong undies, then go by your waist measurement. For our plus-sizes, most people can size down.

It all depends on how you want your undies to fit! (eg. if you get bloated on your period and don't like your undies tighter, you might want to size up!)

They do not shrink much if you follow the correct care instructions! They have a lot of stretch, so should maintain their size fairly well.

We have sizes starting at XXS for a few styles, shop our Teen collection for our recommendations!

shipping & returns

Absolutely! You can start the process in our returns portal here

All you need is your order number and zip/postal code and it will walk you through a new selection. Once that is done, it will email you your return label!

For International (Non-US/Canada) customers: please email us at hello@getcares.com to start your exchange!

Bras, Tops

You can return or exchange all Revol Cares Bras & Tops within 30 days of delivery. If you find the fit still isn’t right, email us at hello@getcares.com and we’ll help you exchange them for the right size. Items must be unworn & in original condition.

Underwear

We know it can be hard to find the right fit the first try, so you may exchange them for another size, style, or store credit as long as they’re unused. We suggest trying them on over your own base layer, before washing or using them, to make sure they’ll work perfectly for you!

Other

These items are not eligible for refund or exchange:

Gifts with Purchase

Any Shipping Fees

E-gift Cards

Items purchased by third party sellers

5% order processing fee

All Bruised Peach items

Discontinued styles or samples

For anything else, email us at hello@getcares.com and we'll get right on it!

Your order is processed and shipped out from our HQ/Warehouse located in Vancouver, British Columbia, Canada Monday-Friday (Except Holidays) 9-2 PST

Canada: Shipping calculated at checkout.

United States: Shipping calculated at checkout.

International (Outside North America): Shipping calculated at checkout.

Orders typically ship out within 3-5 business days after it is placed. Please note: we are a very small team so sometimes these ship times may vary.

care

For daily wear, typically one pair during the day and one at night will be enough! Always be sure to pair the protection level with your flow (i.e., Ultra for heavy days and Regular for medium days).

The underwear will last up to 4 years, as long as they are cared for properly. If you are uncertain of the best way to care for your undies, check out the super detailed instructions on our Care page!

We recommend rinsing them immediately after use with a little bit of soap (dish soap works amazingly well to break down the enzymes found in blood). Then machine wash on regular, and hang to dry.

For super detailed instructions, please check out our Care page!

Fun fact! It just means your vagina is healthy! Many people's pH of their discharge/menstrual blood/urine is slightly acidic.

This acidity can interact with the dye of the underwear's fabric. So, if you've been primarily wearing synthetic or light-coloured undies and you haven't seen this before, it's totally normal!

To prevent bleach staining, make sure to rinse out your undies ASAP in cold water with a liquid dish soap, or you can use enzymatic stain removers.

other

Bruised Peach items or Bundle Packs cannot be bought with discount codes.

Coupons or Discounts are not stackable during our Sitewide Sale.

We currently only offer order pick up from our Vancouver warehouse 10-5 Monday-Friday (Except Holidays), but you can shop in-store at any of these locations: Store Locator

still have a question?

Give us a shout using the form below and we'd be happy to provide the answer.